Cancellation and return policy

Grocery-order changes

Changes are easiest to accommodate before shopping begins. Groceries already purchased, completed shopping, rush scheduling, mileage, and other work already performed may remain chargeable.

Requested returns

When a client requests a return, the applicable delivery fee and shopping-service fee remain due.

Retailer return rules, product condition, perishability, alcohol restrictions, and completed travel may limit what can be returned.

Prepared meals: 10 or more days

Prepared meals may be cancelled at least 10 days before the service date without a cancellation charge.

Prepared meals: 5–10 days

A cancellation received 5–10 days before delivery requires 25% of the prepared-meal amount.

Prepared meals: within five days

A cancellation received within five days of delivery requires 100% of the prepared-meal amount.

Request a change or cancellation

Call (307) 413-6536 with your order or service details and the requested change.